Returns & Refound
Right of withdrawal
Pursuant to Legislative Decree 206/05, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form at Farmacia Molteni a reference of VAT number), has the right to withdraw from the purchase contract, if this has been stipulated and concluded remotely, for any reason, without the need to provide explanations and without any penalty, except in some cases. To exercise this right, the customer must request it by communicating the products he intends to return within 14 working days from the date of receipt of the goods. Once authorized, the customer must prepare the products to be returned using safe packaging. The products will be returned at the customer's expense to the following address:
Pharmacy Molteni srl
Via dei Calzaiuoli 7r 50122 Florence
The right of withdrawal lapses for even partial use of the goods and any consumables, the lack of the external packaging and / or the original internal packaging; in the case of clothing and similar, the identified tag and seals; due to the absence of integral elements of the product; for damage to the product for reasons other than its transport.
If the return procedure is carried out correctly, the full refund (excluding shipping costs) will follow within 14 calendar days.
Complaints
Any complaints must be addressed to Farmacia Molteni srl - Via dei Calzaiuoli - 50122 - Florence.
Pursuant to Legislative Decree 206/05, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form at Farmacia Molteni a reference of VAT number), has the right to withdraw from the purchase contract, if this has been stipulated and concluded remotely, for any reason, without the need to provide explanations and without any penalty, except in some cases. To exercise this right, the customer must request it by communicating the products he intends to return within 14 working days from the date of receipt of the goods. Once authorized, the customer must prepare the products to be returned using safe packaging. The products will be returned at the customer's expense to the following address:
Pharmacy Molteni srl
Via dei Calzaiuoli 7r 50122 Florence
The right of withdrawal lapses for even partial use of the goods and any consumables, the lack of the external packaging and / or the original internal packaging; in the case of clothing and similar, the identified tag and seals; due to the absence of integral elements of the product; for damage to the product for reasons other than its transport.
If the return procedure is carried out correctly, the full refund (excluding shipping costs) will follow within 14 calendar days.
Complaints
Any complaints must be addressed to Farmacia Molteni srl - Via dei Calzaiuoli - 50122 - Florence.