Terms & Conditions
Selling conditions
These 'Sales Conditions' relate to the purchase of products, carried out remotely via the internet on the website www.farmaciamolteni.com of Farmacia Molteni srl, with registered office in Via Calzaiuoli 7r Firenze, VAT number 05478380487
Acceptance of the general conditions of sale
The contract stipulated between Molteni Pharmacy and the Customer must be considered concluded with the acceptance, even only partial, of the order by Molteni Pharmacy. This acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below. If the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure is completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of art. 3 and 4 of Legislative Decree 185/1999 on distance selling. Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and / or things, caused by the non-acceptance or fulfillment, even partial, of an order.
Purchase method
The Customer can only order the products present in the electronic catalog of Pharmacy Molteni at the time of placing the order and viewable online at the address (URL) http://www.farmaciamolteni.com, as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products in the figure, therefore Farmacia Molteni assumes no responsibility for any spelling errors on the cards product descriptions, including nutritional tables where applicable. The correct receipt of the order is confirmed by Farmacia Molteni through an e-mail response, sent to the e-mail address communicated by the Customer. The response is automatically generated by the system and cannot be considered per se acceptance of the order, but only confirmation of receipt of the same. This confirmation message will include the date and time of execution of the order and a 'Customer Order Number', to be used in any further communication with Molteni Pharmacy. The message repeats all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document. If received correctly, the order can be viewed by the customer on the Farmacia Molteni website in the "Order Status" area. In case of non-acceptance of the order, Farmacia Molteni will promptly communicate it to the Customer. The availability of each product cannot be viewed on the Farmacia Molteni website and Farmacia Molteni itself will communicate to the Customer the actual availability that can be processed. The sales prices of the products illustrated on Farmacia Molteni and / or through any other distance selling systems include VAT and, in the case of a telephone order, the prices are repeated to the Customer by the Pharmacy operator.
Terms of payment
In the case of purchase of goods by credit card payment method, the transaction will be entrusted to the international Stipe system, allowing the purchase with the most popular credit cards including Visa Electron, Visa, Master Card, American Express, PostePay. In case of cancellation of the order, both by the Customer and in the case of non-acceptance of the same by Farmacia Molteni, Farmacia Molteni will be requested at the same time to cancel the transaction and release the amount committed. The release times, for some types of cards, depend exclusively on the banking system and can reach their natural expiry (typically 24-25 days from the authorization date). Once the transaction has been canceled, in no case can Farmacia Molteni be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by the banking system. For greater customer safety and security, at no time during the purchase procedure, Pharmacy Molteni is able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No computer archive of Farmacia Molteni will keep this data. In no case can Farmacia Molteni be held responsible for any fraudulent and undue use of credit cards by third parties, when paying for products purchased on Farmaciamolteni.com. Advance payments can only be made by bank transfer. In case of advance payment, Pharmacy Molteni will communicate to the Customer by e-mail the instructions for making the payment only after preparing the order for fulfillment or after receiving confirmation from its suppliers of the arrival of the goods. What ordered by the Customer will be kept busy until receipt of proof of payment with the relative 'CRO', to be sent to Pharmacy Molteni (by fax or e-mail) no later than 3 working days from the date of receipt of payment instructions . The dispatch of what has been ordered will take place only upon the actual crediting of the amount due which must take place within 7 working days from the date of communication of the instructions. Beyond these deadlines, the order will be deemed automatically canceled. In case of payment at Molteni Pharmacy, the customer will be notified via email of the availability of his order and the time from which the collection can be made. The order must be collected within 3 days from the sending of the "confirmation" notice of goods ready for collection. After this deadline, the order will be deemed automatically canceled. In case of impossibility of withdrawal, the customer can request
Delivery methods and costs
The Molteni Pharmacy website can only receive orders for delivery in Italian territory. At its sole discretion, Farmacia Molteni will accept orders for delivery to other countries. In this case, only payment by bank transfer or Stipe will be accepted. The shipping costs of orders from other countries will be calculated after the order and communicated to the Customer. For each order placed on pharmaciamolteni.com, Farmacia Molteni issues an invoice for the material shipped pursuant to art.14 D.P.R. 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is authentic. No change in the invoice will be possible after the issue of the same nor will it be possible to issue an invoice after the order has been processed to Customers who have not provided their VAT number at the time of the order. No responsibility can be attributed to Farmacia Molteni in case of delay in the order fulfillment or in the delivery of what has been ordered. Unless explicitly indicated by our Customer Service, delivery is meant at street level. At the time of delivery of the goods by the courier, the customer is required to check that the packaging is intact, not damaged, nor wet or in any way altered, even in the sealing materials (adhesive tape or plastic straps). Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately contested by placing the word "ACCEPTED WITH RESERVE" on the courier's delivery receipt. Once the courier's document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods provided in this document. In the event of failure to collect the material present in stock at the courier's warehouses within 5 working days due to repeated inability to deliver to the address indicated by the customer when ordering, the order will be automatically canceled and a penalty will be applied that buys at least the costs of shipping and return of the delivery.
These 'Sales Conditions' relate to the purchase of products, carried out remotely via the internet on the website www.farmaciamolteni.com of Farmacia Molteni srl, with registered office in Via Calzaiuoli 7r Firenze, VAT number 05478380487
Acceptance of the general conditions of sale
The contract stipulated between Molteni Pharmacy and the Customer must be considered concluded with the acceptance, even only partial, of the order by Molteni Pharmacy. This acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below. If the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure is completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of art. 3 and 4 of Legislative Decree 185/1999 on distance selling. Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and / or things, caused by the non-acceptance or fulfillment, even partial, of an order.
Purchase method
The Customer can only order the products present in the electronic catalog of Pharmacy Molteni at the time of placing the order and viewable online at the address (URL) http://www.farmaciamolteni.com, as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but differ in color, size, accessory products in the figure, therefore Farmacia Molteni assumes no responsibility for any spelling errors on the cards product descriptions, including nutritional tables where applicable. The correct receipt of the order is confirmed by Farmacia Molteni through an e-mail response, sent to the e-mail address communicated by the Customer. The response is automatically generated by the system and cannot be considered per se acceptance of the order, but only confirmation of receipt of the same. This confirmation message will include the date and time of execution of the order and a 'Customer Order Number', to be used in any further communication with Molteni Pharmacy. The message repeats all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document. If received correctly, the order can be viewed by the customer on the Farmacia Molteni website in the "Order Status" area. In case of non-acceptance of the order, Farmacia Molteni will promptly communicate it to the Customer. The availability of each product cannot be viewed on the Farmacia Molteni website and Farmacia Molteni itself will communicate to the Customer the actual availability that can be processed. The sales prices of the products illustrated on Farmacia Molteni and / or through any other distance selling systems include VAT and, in the case of a telephone order, the prices are repeated to the Customer by the Pharmacy operator.
Terms of payment
In the case of purchase of goods by credit card payment method, the transaction will be entrusted to the international Stipe system, allowing the purchase with the most popular credit cards including Visa Electron, Visa, Master Card, American Express, PostePay. In case of cancellation of the order, both by the Customer and in the case of non-acceptance of the same by Farmacia Molteni, Farmacia Molteni will be requested at the same time to cancel the transaction and release the amount committed. The release times, for some types of cards, depend exclusively on the banking system and can reach their natural expiry (typically 24-25 days from the authorization date). Once the transaction has been canceled, in no case can Farmacia Molteni be held responsible for any damages, direct or indirect, caused by delay in the failure to release the amount committed by the banking system. For greater customer safety and security, at no time during the purchase procedure, Pharmacy Molteni is able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No computer archive of Farmacia Molteni will keep this data. In no case can Farmacia Molteni be held responsible for any fraudulent and undue use of credit cards by third parties, when paying for products purchased on Farmaciamolteni.com. Advance payments can only be made by bank transfer. In case of advance payment, Pharmacy Molteni will communicate to the Customer by e-mail the instructions for making the payment only after preparing the order for fulfillment or after receiving confirmation from its suppliers of the arrival of the goods. What ordered by the Customer will be kept busy until receipt of proof of payment with the relative 'CRO', to be sent to Pharmacy Molteni (by fax or e-mail) no later than 3 working days from the date of receipt of payment instructions . The dispatch of what has been ordered will take place only upon the actual crediting of the amount due which must take place within 7 working days from the date of communication of the instructions. Beyond these deadlines, the order will be deemed automatically canceled. In case of payment at Molteni Pharmacy, the customer will be notified via email of the availability of his order and the time from which the collection can be made. The order must be collected within 3 days from the sending of the "confirmation" notice of goods ready for collection. After this deadline, the order will be deemed automatically canceled. In case of impossibility of withdrawal, the customer can request
Delivery methods and costs
The Molteni Pharmacy website can only receive orders for delivery in Italian territory. At its sole discretion, Farmacia Molteni will accept orders for delivery to other countries. In this case, only payment by bank transfer or Stipe will be accepted. The shipping costs of orders from other countries will be calculated after the order and communicated to the Customer. For each order placed on pharmaciamolteni.com, Farmacia Molteni issues an invoice for the material shipped pursuant to art.14 D.P.R. 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is authentic. No change in the invoice will be possible after the issue of the same nor will it be possible to issue an invoice after the order has been processed to Customers who have not provided their VAT number at the time of the order. No responsibility can be attributed to Farmacia Molteni in case of delay in the order fulfillment or in the delivery of what has been ordered. Unless explicitly indicated by our Customer Service, delivery is meant at street level. At the time of delivery of the goods by the courier, the customer is required to check that the packaging is intact, not damaged, nor wet or in any way altered, even in the sealing materials (adhesive tape or plastic straps). Any damage to the packaging and / or the product or the mismatch in the number of packages or indications must be immediately contested by placing the word "ACCEPTED WITH RESERVE" on the courier's delivery receipt. Once the courier's document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods provided in this document. In the event of failure to collect the material present in stock at the courier's warehouses within 5 working days due to repeated inability to deliver to the address indicated by the customer when ordering, the order will be automatically canceled and a penalty will be applied that buys at least the costs of shipping and return of the delivery.